We aim to dispatch all orders within 3 working days (subject to cleared payment notification). In the unlikely event of supply difficulties, you will be notified and have the option to accept an extended delivery date or to cancel the order. If you wish to cancel the order a full refund of any payment received will be made within 7 days. Postal Bears will notify you within 24Hrs of the status of your order. However, if you wish to phone us you may do so by calling +44 (0)1457 766796